Returns & Refund Policy

At Airlink Transformers, we want you to feel completely confident when purchasing from our website. We are committed to ensuring that every customer is satisfied with their order and the service they receive.

In the unlikely event that you experience any issues with your purchase; we will work quickly and efficiently to resolve the matter in line with our terms and conditions.

Simple & Hassle-Free Returns

We aim to keep our returns process as straightforward as possible.

If you wish to return an item, please ensure that the return is authorised in advance by contacting us via phone or email (see below). Once confirmed, please send the item to our returns address, ensuring that:

• The item is accompanied by its original paperwork
• You include a clear reason for the return
• You state whether a replacement or refund is required

If you need any assistance, our Customer Services team is happy to help.

Customer Services: 01279 431865
Email: [email protected]

Returns Address

Returns Department
Airlink Transformers
14 Capital Place
Lovet Road
The Pinnacles
Harlow
Essex
CM19 5AS

Refunds

Once your returned item has been received and inspected, we will process your refund within 14 days and confirm this via email.

Refunds are issued at the company's discretion and in accordance with our terms and conditions. Your statutory rights are not affected.

Bespoke & Non-Refundable Items

* Bespoke, custom-built, or made-to-order products are non-refundable unless faulty or damaged upon receipt.

Products marked with an asterisk (*) on our website fall into this category and are not covered under our standard returns policy, except in cases where the item is proven to be faulty.

Faulty or Damaged Goods

If your item arrives faulty or damaged, this must be reported to us prior to returning the item. Please contact us by phone or email so we can confirm the next steps.

Once confirmed, we will arrange an appropriate resolution, which may include a replacement, repair, or refund.